Jobs: desks

Support Desk Analyst (1st/ 2nd Line Support) - £25k - Northampton - new! The Company Focus it has the pleasure with working alongside this very well established It Outsource Company. Our client is one of the leading suppliers of computer systems to distributors, wholesalers and merchants in the uk. The role Due to continued planned expansion they are now looking to expand there current Technical division and requires another Support Desk Analyst to join the existing team. The Support Desk currently manages 25 sites covering issues from user administration, application errors, printer problems and much more. The role will require you to work on various crm Systems and deal with incoming and outgoing support calls, along with working to sla's and guidelines set out for Support Desk. Customer interaction is a vital part of this position so therefore superb Customer service is essential! Key Experience: * Experience Supporting Printers. * Experience supporting Mobile

19 hour ago   www.hotrecruit.com

Role: - Provide first and second line technical support to users and guests. - Diagnose, troubleshoot and resolve issues submitted to the Service Desk. - Raise/Escalate tickets with third party providers on issues related to data, voice circuits, it equipment and services (see Application Register). - Train/Educate users through induction and continued education on all systems related to Service Delivery. - Coordinate efforts with Infrastructure and Systems Teams. - Materially participate in project design and execution as well as closeout reporting. - Requirement and willingness to perform ad-hoc duties dependant on change in business requirements. - Working in a shift pattern Responsibilities: Technical Skills: - Proficient in Microsoft Operating Systems and Office Applications. - Basic understanding of network infrastructure. - Knowledge and understanding of Cisco Call Manager and Cisco devices. - Basic knowledge of Active Directory and Exchange. - BlackBerry and bes

1 hour ago   atc-belcan.co.uk

Angl-Ipswich, We are currently working with a client who are urgently recruiting for a Service Desk Analyst to join their rapidly expanding it division. The company are internationally recognised and offer an excellent working environment. The Service Desk analyst will be a key part of the service support team that is delivering varied and exciting it projects. We are looking for candidates who have experience

1 day, 5 hour ago   jobsearch.monster.co.uk

London-City of London, Service Desk Analyst - urgently required to work in the City of London a permanent basis. You will be responsible for bau 1st Line Helpdesk support. Escalation and timely resolution of Incident/Problems/Requests and Technical Remote Support. The ideal candidate will be educated to it based degree level or nvq equivalent, Knowledge of itil Frameworks, excellent troubleshooting skills to rapidly res

1 day, 6 hour ago   jobsearch.monster.co.uk

Southern-West Sussex, Service Desk Analyst, West Sussex, £26-28k Role: The Service Desk Analyst role will work as a member of the Service Desk team based within the Global Data Centre. The key responsibility of the Service Desk Analyst is to provide 1st line support for all issues reported to the Service Desk. Responsibilities: Provide 1st Line support for the following_ All issues related to the infrastructure. Al

1 day, 6 hour ago   jobsearch.monster.co.uk

Working within the central Service Desk for a large well established organisation, you will be providing 1st line support to users (hardware & software) on a part-time basis working Tuesday, Wednesdays and Thursdays. Day to day responsibilities will include diagnosing and allocating all Service Desk requests in accordance with slas and providing 1st line support including call logging, general troubleshooting. This is an ideal role for someone looking to progress their career within it and is very likely to progress into a permanent position for the right candidate. This role is suitable who has recently graduated from an it related degree or recently qualified as an it Technician or someone who has previous it support or service desk / helpdesk experience. Any experience of working within an it position such as Helpdesk, 1st line, Service Desk, it Support or similar with technical skills of ms Office are highly beneficial for this role but not essential. This position will

1 day, 19 hour ago   www.hotrecruit.com

Experis have an exciting opportunity for an experienced Service Desk Analyst with excellent telephony based support skills to join a leading insurance company based in Basingstoke, on an initial 6 month contract. The successful candidate will be required to provide a 1st/2nd line telephone based technical service to Basingstoke users of it (all data and voice services) in order to support their needs and develop their capabilities in using the desktop tools and Basingstoke systems. You will own and manage to successful completion all it incidents (infrastructure, application, telephony etc) reported directly by the business via the Basingstoke Service Desk in accordance with the Basingstoke incident process. In addition, the Support Analyst will educate and provide full function assistance to business users so they become proficient in using the various systems. Includes pc's, laptops, windows mobiles devices, wireless configuration, follow me printing etc). You will also

1 day, 19 hour ago   www.technojobs.co.uk

City Based Investment Bank seek an Application Support analyst for their fx / mm Desk. You must have fx or Repo business skills along with working within the Front Office. Technical wise it is Basic Unix (able to read scripts, nav through Unix), Sybase / Oracle and sql (writing basic queries) and ideally either ion MarketView or Kondor +. Any business skills with Repo, Futures, Money Market and Derivatives are advantageous. Product Support can be anything between 7am - 10 pm so candidates need to be flexible on time, and from the modern school of Production Management ie itil, Change, Incident Mgt. This is a Level 2 Support role working with ion MarketView and Kondor +. Business skills are paramount in this role. Any Understanding of Network/Firewalls advantageous. You will have the ability to conduct Level 1 diagnostics analysis and trouble shooting. Ability to work under pressure, meet deadlines and work in a fast moving environment. Excellent interpersonal and communication skills

1 day, 19 hour ago   www.technojobs.co.uk

Global Service Desk Team leadFor one of my client I am urgently looking for a Team leader for the global service desk. Not only is the current Team lead leaving the company, the position is also changing.Start: asapduration: 6 monthsLocation: Zuid HollandYou will be responsible for the Service Desk which provides first and second level support to the end users within several countries. The team in The Netherlands consists of three fte, managed by a Service Desk Manager. Task for the Global Service Desk Team lead-Process control and improvement-Vendor management-First level escalation point for agents-Provide reports to management-Coordination critical incidents-Coordination of service desk agents-Cooperation with infrastructure manager Requirements for the Global Service Desk Team lead-Experience as Team lead Service Desk-Leadership skills-Knowledge of Service Desk Processes (itil based)-International environments (English and Dutch)-Dutch based candidates-Automotive experience is a

1 day, 19 hour ago   www.technojobs.co.uk

Yardi Voyager / Support / Help Desk / mri / Tramp / apbmy client has a requirement for a Yardi Voyager Help desk Analyst to join their expanding team. This is a permanent role based in Central London working for a leading property company. The role is predominantly a 1st Line Support role dealing with client reporting queries and internal uk users. You will need to take ownership of queries and try to see them through to the end. On a day to day basis the position is split by 50% Financial Support, 30% Property Management and 20% Technical Support. To be considered for this role you will ideally have experience with Yardi Voyager as a user or in a support role. You should have a good understanding about the product, enough so to assist other users. If you don't have Yardi experience then the client would consider experience with mri, Tramp or apb. If you would like to be considered then please send me your current cv. This is one of a number of exciting jobs opportunities

1 day, 19 hour ago   www.technojobs.co.uk